Refund policy

1. Returns Eligibility:

• We accept returns for medical products within [30] days from the date of purchase/delivery.
• Products must be unused and in their original packaging to be eligible for return.
• Return shipping costs shall be borne by the Seller, irrespective of the reason for the return..
• Certain medical products may have specific return conditions due to health and safety regulations.

2. Exclusions:

• Products that have been opened, used, or damaged by the customer are not eligible for return, unless they are found to be defective.
• Prescription medications, personalized medical devices, and products with hygiene concerns cannot be returned for safety reasons, unless there is a manufacturing defect.

3. Defective Products:

• If you receive a defective medical product, please contact our customer service team immediately.
• We may request evidence of the defect, such as photographs or a description of the issue, before processing the return.

4. Return Process:

• To initiate a return, please contact our customer service team to request a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the package.
• Include a copy of the original invoice or receipt with the returned item.
• Return shipping costs shall be borne by the Seller, irrespective of the reason for the return.

5. Refund Procedure:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original method of payment within [5] business days.
• Shipping and handling charges are non-refundable, unless the return is due to a manufacturer's defect.

6. Restocking Fee:

• A restocking fee may apply to certain returns, particularly for large or specialized medical equipment. This fee will be deducted from the refund amount.

7. Customer Responsibility:

• Customers are responsible for ensuring the accuracy of their orders before completing the purchase.
• It is the customer's responsibility to provide a valid shipping address and ensure someone is available to receive the delivery.

8. Contact Information:

• For any questions or concerns regarding our return policy or the return process, please contact our customer service team at [levent@askpionshop.com].

9. Policy Updates:

• We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.